I am most humbled and appreciative to be invited to present a keynote program at the 2018 South Central Conference of York Rite Masons. The presentation will be on Friday morning, September 21, and is entitled “York Rite Masonry as a Customer Service Experience.”
The presentation draws upon the principles from our Creative Communication Network programs in Customer Service, facilitated by Randy Mayeux. We offer two levels of training. One is basic, designed for new or inexperienced employees. The other is advanced, entitled “Preeminent Customer Service,” designed for more established employees and work units. We have taught this for many companies, including TXU Energy, Dr Pepper/Snapple Group, Lucent Technologies, Hilton Hotels, and others.
This is my fourth time to present at this conference, to be held at the Love Field Hilton Doubletree hotel in Dallas.
I have again asked R:I: Reese L. Harrison, Jr., PGM, PGHP, to introduce me, who, if tradition prevails, should at that time, be the reigning Most Illustrious Grand Master of the Most Illustrious Grand Council of Royal and Select Masters of Texas.
On Thursday, I will be at the Dallas High Noon Club with Randy Mayeux to present “Did You Hear What You Thought You Heard? Making Sense Out of What Candidates Say and Mean in Political Campaigns.” The lunch and program is from noon to 1:00 at the Doubletree by Hilton – Dallas Love Field – 3300 W. Mockingbird Lane. For reservations, please send an e-Mail to , or call (469) 667-4274. The Dallas High Noon Club is the oldest meeting luncheon club in city, with over 80 years of weekly programs. I have known its current President, Steven Gooch, for many years through the York and Scottish Rite, and at Richland Community College.