Tag Archives: #customerservice

Be Our Guest, the modern Customer Service classic from Disney; and a new book by Ben Horowitz on Business Culture – Coming for the Dec. 6 First Friday Book Synopsis in Dallas

This morning at the Nov. 1 First Friday Book Synopsis, I presented my synopses of Call Sign Chaos:  Learning to Lead, by Jim Mattis; and The Infinite Game by Simon Sinek.  Both of these books were good; informative; challenging.  I liked them both.  But, a confession:  I more than liked — I loved — the Mattis book.  It is a book that overflows with substance.  Really, really good book!

I will post blog posts, with my lessons and takeaways, for both of these books soon.

(I am actually a little behind on my posts; I still have to do one more from our October event, for the book The Optimist’s Telescope.  Part of my problem:  my schedule is still pretty disrupted due to the aftermath from the tornado that hit nearly two weeks ago).

And, a special thank you to Tach Branch-Dogans on her helpful bonus session on building your referral connections.  (Our bonus sessions run from 8:30-9:30, immediately following our regular First Friday Book Synopsis sessions). Sheri Wilson will lead our bonus session on Dec. 6, on Financial Foundations.

For our December 6 First Friday Book Synopsis gathering, I will present synopses of two more books; as I do every month.  (We are in our 22nd year of monthly gatherings).

I have selected the really good book on customer service, from the folks at Disney and Ted Kinni:  Be Our Guest.  And also, the new book by Ben Horowoitz: What you do is Who You are:  How to create Your Business Culture.

Plan to join us:  Dec. 6, 7:00 am, the Park City Club, Dallas.

Here is the flier with all the details.  You will be able to register soon from this web site.

Click join image for full, printable view

Click on image for full, printable view